Terms of service
Terms of Service – Newlife DTF
This website is operated by Newlife19 Ltd trading as Newlife DTF. Throughout the site, the terms "we", "us" and "our" refer to Newlife DTF. Access to and use of this website, including all information, tools and services available, is provided on the condition that you accept all terms, conditions, policies and notices outlined here.
By visiting our site and/or making a purchase, you are engaging with our "Service" and agreeing to be bound by these Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, merchants, vendors and content contributors.
Please take the time to read these Terms carefully before using our website. By accessing or using any part of the site, you are agreeing to be bound by them. If you do not agree, please do not access the website or use any of our services.
Any new features or tools introduced to the store will also fall under these Terms. The most current version of the Terms is always available on this page. We reserve the right to update or amend these Terms at any time by posting changes to our website. Continued use of the site following any updates constitutes your acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform through which we sell our products and services.
Section 1 – Online Store Terms
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have provided consent for any minor dependents to use the site. Our products and services must not be used for any unlawful or unauthorised purpose, and you must not transmit viruses, malware or any harmful code. A breach of any of these Terms may result in the immediate termination of your access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time. Please be aware that your content (excluding payment card details) may be transmitted unencrypted across various networks, though card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell or otherwise exploit any part of our service without our prior written permission.
Section 3 – Accuracy, Completeness and Timeliness of Information
We cannot be held responsible if information published on this site is inaccurate, incomplete or out of date. Content on this site is provided for general guidance purposes only and should not be solely relied upon without consulting primary or more current sources of information.
Section 4 – Modifications to the Service and Prices
Prices are subject to change at any time without prior notice. We reserve the right to modify or discontinue any part of our service at any time, and we shall not be liable to you or any third party for any such changes.
Section 5 – Products and Services
Certain products or services may be available exclusively through our website, and quantities may be limited. These are subject to our Refund Policy. While we make every effort to display product colours and images accurately, we cannot guarantee that your device will display colours with complete accuracy. We reserve the right to limit the sale of our products or services to specific individuals or regions, and to discontinue any product at any time. We do not guarantee that any product or service will meet every expectation.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any order and may limit or cancel quantities purchased per person, per household or per payment method. Where an order is amended or cancelled, we will endeavour to notify you using the contact details provided. You agree to supply accurate and up-to-date billing and account information. Please refer to our Refund Policy for further details.
Section 7 – Optional Tools
We may provide access to third-party tools over which we have no oversight or control. Your use of any such tools is entirely at your own risk, and any new tools or features added will also be subject to these Terms.
Section 8 – Third-Party Links
Some content or services on our site may include materials from third parties. We are not responsible for reviewing or evaluating such content and accept no liability in relation to third-party websites or products. We encourage you to review the relevant policies of any third party before entering into any transaction with them.
Section 9 – User Comments and Submissions
Should you submit creative ideas, suggestions or other materials — whether at our request or on your own initiative — you agree that we may use, edit, publish and distribute them without restriction or compensation. We are under no obligation to keep submissions confidential or to respond to them. We reserve the right to remove any content we consider unlawful, offensive or in violation of intellectual property rights. You are solely responsible for the accuracy of anything you submit, and you confirm that your submissions will not infringe the rights of any third party or contain harmful or illegal material.
Section 10 – Personal Information
The collection and use of your personal information is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies and Omissions
From time to time, information on our site may contain errors, inaccuracies or omissions relating to pricing, product descriptions or estimated shipping times. We reserve the right to correct any such issues and update information without prior notice, and we are under no obligation to update content except where required by law.
Section 12 – Prohibited Uses
You may not use our site for any unlawful or harmful purpose, including attempting to breach security systems, infringing intellectual property rights or submitting false or misleading information. We reserve the right to terminate your access to our services in the event of any prohibited use.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not warrant that our service will be entirely error-free, uninterrupted or secure. You use our service at your own risk. To the extent permitted by the laws of England and Wales, we shall not be liable for any direct, indirect or consequential loss or damage arising from your use of the service.
Section 14 – Indemnification
You agree to indemnify and hold Newlife DTF harmless from any claims, losses or expenses arising from your breach of these Terms or any violation of applicable law.
Section 15 – Severability
Should any provision of these Terms be found to be unenforceable, the remaining provisions will continue to apply in full.
Section 16 – Termination
These Terms remain in effect until terminated by either you or us. We reserve the right to terminate your access at any time should you fail to comply with any of these Terms.
Section 17 – Entire Agreement
These Terms, together with any policies published on our site, constitute the entire agreement between you and Newlife DTF.
Section 18 – Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Section 19 – Changes to Terms
The most current version of these Terms is always available on this page. We reserve the right to update or amend them at our discretion, and it is your responsibility to check for any changes.
Section 20 – Copyright Compliance and Design Ownership
Customers are wholly responsible for ensuring that any artwork submitted complies with applicable copyright and intellectual property laws. By placing an order, you confirm that you either own the design outright or hold the necessary permissions to use it. Newlife DTF accepts no liability for any copyright infringement arising from customer-submitted artwork and reserves the right to request proof of ownership. Customers agree to indemnify Newlife DTF against any claims arising from the misuse of copyrighted material.
Section 21 – Print-Ready Artwork Requirements
All artwork submitted to Newlife DTF must be provided in a print-ready format. We print all artwork exactly as it is supplied and accept no responsibility for spelling errors, pixelation, low resolution, incorrect colours or any other design issues present in the uploaded file. By submitting your artwork, you confirm that it is final and ready for print. We do not make adjustments to submitted artwork unless this has been agreed with you in writing.
Section 22 – Custom Goods, Cancellations and Returns
Our products are custom-made and produced to individual customer specifications. Under the Consumer Contracts Regulations 2013, custom-made goods are exempt from automatic return rights and the standard cooling-off period. Orders may only be cancelled before printing or production has commenced. Once production begins, the order cannot be cancelled or refunded unless the product is found to be faulty.
Faulty Goods Policy: If an item is faulty, damaged or not as described, you have 30 days from the date of receipt to request a refund or replacement, in line with your rights under the UK Consumer Rights Act 2015. We may request supporting evidence in order to verify the fault.
Section 23 – Shipping, Delivery and Delays
We dispatch orders via Royal Mail and DPD. All delivery timeframes are estimates unless a guaranteed service is explicitly offered by the courier. Once an order has been handed over to the courier, delivery is beyond our direct control. We do not accept liability for delays caused by third-party couriers, including any missed deadlines, business losses or consequential damages. We will, however, assist with tracking queries and courier investigations wherever possible.